Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

Returns are eligible for store credit only, and the customer is responsible for return shipping. Shipping charges are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@shoplucyjane.com. Please note that returns will need to be sent to the following address: 

Lucy Jane LLC

3501 MacCorkle Ave SE #117

Charleston, West Virginia 25304

If your return is accepted, we’ll email you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at contact@shoplucyjane.com.